FAQ

If an item is currently out of stock, you are welcome to contact us at hello@lagomjewelry.be ()to check whether it may be possible to restock or recreate the piece. Availability may vary depending on materials and production, and restocking cannot be guaranteed. You can also sign up for back-in-stock notifications to be informed if the item becomes available again.

For any questions, you can contact us at: hello@lagomjewelry.be()

Yes. In accordance with EU consumer law, you have the right to return your order within 14 days of receiving it, without giving a reason. Returned items must be: • Unworn • Undamaged • In their original packaging Return Process To request a return, please contact us at hello@lagomjewelry.be ()within 14 days of receiving your order. Once your return request is approved, you will receive instructions on how to send the item back. Return Shipping Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Once your return has been received and inspected, the refund will be processed using the original payment method within a reasonable timeframe.

At the moment, we ship exclusively to Belgium, Luxembourg, France, Germany, and the Netherlands.

Delivery times depend on the destination and are shown at checkout. Estimated delivery times are provided as guidance and may vary due to external factors.

Shipping costs are calculated at checkout based on your location and order. We offer free shipping on all orders over €45. For orders below €45, standard shipping rates apply and will be calculated at checkout.

Sizing information is provided on the product pages where applicable. If you are unsure about sizing, feel free to contact us before placing your order.

To preserve your jewelry: • Avoid contact with water, perfumes, and chemicals • Remove jewelry before showering, swimming, or exercising • Store pieces in a dry place when not in use Proper care will help maintain the appearance of your jewelry over time.

Our jewelry is made from high-quality materials. Detailed material information is provided on each product page. Minor variations may occur due to the nature of the materials.